Refund policy

Return & Replacement Policy

At Drayzo Essentials, customer satisfaction is important to us. Please read our return and replacement policy carefully before placing your order.

Eligibility for Replacement

A product is eligible for a replacement only if it arrives non-functional or does not power on when first unboxed.

Products that function normally but do not meet personal preferences are not eligible for return or replacement.

Products Not Eligible for Return

Returns or replacements will not be accepted for reasons including, but not limited to:

  • Change of mind
  • Product size or appearance
  • Color variations due to lighting or screen differences
  • Performance expectations
  • Battery life
  • Sound quality
  • Features that match the product description but do not meet personal preference
  • Normal wear and tear after use

Unboxing Video Requirement

To request a replacement, customers must record a clear, uninterrupted unboxing video showing:

  • The sealed package before opening
  • The complete unboxing process
  • The product being tested immediately after opening
  • The product failing to function (if applicable)

Claims submitted without a valid unboxing video may not be accepted.

Reporting Time

Any issue must be reported to Drayzo Essentials within 24 hours of delivery.

Requests submitted after this period may not qualify for replacement.

Replacement Process

Once your claim is reviewed and approved:

  1. Our support team will arrange the return of the defective item.
  2. The returned product will be inspected.
  3. If the claim is verified, a replacement will be processed and shipped as soon as possible.

Refund Policy

As we operate through trusted fulfillment partners and suppliers, refunds are generally not offered.

Approved claims will be resolved through a replacement of the defective product.

Important Notice

Many of our products are sourced from international suppliers and are shipped in their original sealed packaging. Products are not opened or tested before dispatch.

By placing an order, customers acknowledge and agree to this Return & Replacement Policy.

If you have any questions, our support team is always happy to assist.